Pensacola Florida Wedding Services
1 - 17 of 17Recent Reviews
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5
Loretta Bridal Boutique
Excelent!
“Loretta Bridal has excellent services and prices. The staff is very friendly and focused on your expectations, they really make me feel like a queen. The selection of dresses is amazing, although it is small store... it is a jewel. If you want something diferent and beautiful, go there!! In my opinion they have the best selection in Southwest FL. ” -
5
Boca Raton Bridal Consultants “This is long, sorry, but there was so much that happened! \n \nI went to this bridal salon to find some shoes for my wedding. A very nice lady whose name I didn't catch helped me try them on and I finally found a pair I loved. They were ivory though, and my dress is pure white. Not a big difference, but enough that it would be noticeable. I told her my dress was white and she assured me they could order the shoes for me in white. Super. I was rung up by a 2nd girl who also told me they came in white. I paid, gave them my address and they said I would have my shoes in 1-2 weeks. \n \nBy the way, I live 600 miles away from this salon. So, I drive back to Georgia and await my shoes. 1 weeks, 2 weeks....3 weeks go by. Finally I called and gave them my name and asked about my shoes. The lady who answered the phone says, Hmm, I don't have you in my computer. Did you want to order shoes? No, I already did 3 weeks ago, I'm trying to find where they are, I said. She puts me on hold and then a man picks up. Sweetie, what shoes were you interested in? he says, in a tone that suggested I was crazy and he just wanted to get off the phone with me. I explained again that I ordered them 3 weeks ago, paid already, and I have a receipt in my hand. OK, what's your invoice number? he says. I give it to him, and he pulls up my order, but now it's in someone else's name. He was just like, uhhh, don't know what happened here, somehow someone else's name got put on your order. Now for that to happen, someone would have had to open the order, delete my name, and replace it with someone else's. What moron would do that? So by then I was like, Well what happens now? And he was like, Did you pay in full? and I was like, of course I did! \n \nAfter accusing me of not paying for my shoes, after his store had misplaced my order, I asked when I would be getting my shoes. He said, I don't know, they're not here yet. Well why would you tell me 1-2 weeks if you're so in the dark about these things? So finally he promised he'd call as soon as they were in and they were shipping them to me. \n \nAnother week and a half goes by. It's now been over a month, and he still hasn't called me back. I call again. Oh, I'm tracking them online, they'll be here Wednesday, you should have them by Friday. OK, I hang up. Friday comes and yes, there's my DHL box on the porch. I open the box- correct size, wrong color. So I call the salon- yet again. I said, hi, I got my shoes today and they're the wrong color. She pulls up my order, this time back in my name, and says, oh no, we double checked, that's what you ordered. No, I ordered white. These are off-white, I said. Then she says, that brand doesn't come in white, they only come in off-white. WHAT. Well, I asked 2 salesgirls, and they both told me I could order white, and my receipt says WHITE, I said. Then she says, You must have misunderstood and ordered them incorrectly. What the hell. These people do this all day long, you would think they can correctly place an order for white shoes. Also, if they don't come in white, how did I have a receipt that says WHITE? Anyway, several times she tried to insinuate that I was stupid and can't tell the difference between colors, and I finally said, Why would I order the wrong color shoes? She finally said, if you want to ship them back we'll give you a refund. I already paid $25 for shipping once. I'm going to Florida in a week and I'm going to return them in person. \n \nThese people were nice at first, but the moment they screwed up they got bitchy and acted like they were doing me a favor for getting me these shoes. I know that white and off-white are not such a big deal, but it shouldn't matter what color the shoes were. They screwed up at every turn, and acted like I was the bad guy. What if I needed the shoes in 2 weeks? They did not return phone calls, and were completely indifferent that it took them over a month to get the shoes to me. I do not recommend this store to anyone.”
